Onboarding Virtual Assistant for Banking: Adding Product Recommendations


Today we want to go a step further and implement product recommendation as well. Product recommendation are widely used and are implemented using so called Recommender Systems. There are different ways of implementing recommendations like those we can see on Amazon or Netflix for example. In our case, we will use a multi-class classifier that depending on the answer provided by the user, it will select the product with the highest probability. Using a classifier allows us to avoid having to store past customer behaviour to train the model.