AI is starting to get seriously smart, perhaps worryingly so » Banking Technology

#artificialintelligence 

"Clearly humans can't be allowed to have any interaction with their customers…" We've seen a couple of artificial intelligence (AI) shout-outs this week with Microsoft targeting telcos' worryingly poor customer service record and European scientists potentially creating the building blocks for Skynet, reports Telecoms.com Starting in the Microsoft offices, the team has paired up with Amdocs to provide an intelligent solution to one of the biggest questions which has faced the telco space in years; why are we so poor at customer services? In the Net Promoter (NP) annual report, the team put together a ranking of all the verticals in the US. At the top of the list were physical retail stores, and at the bottom of the list were internet service providers. Cable/Satellite providers were second to last, and cellular providers were 17 out of 23.