In a post-coronavirus world, hotels could be staffed by robots – IAM Network

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Humanoid robot Pepper is placed at the lobby area of a hotel in Tokyo reserved for coronavirus patients with mild or no symptoms. Researchers say they could soon be undertaking all front and back of house activities in hotels to help the industry from the coronavirus crisis. These include cooking hamburgers and cleaning floors, as well as serving cocktails, checking in hotel guests, and delivering items to hotel rooms. They say the development of service robots are anticipated to increase efficiency and productivity of hotel activities. The team from the University of Surrey spoke to 19 different hotel HR experts to identify the key trends and major challenges that will emerge in the next ten years.