You Bought That Gadget, and Dammit, You Should Be Able to Fix It

WIRED 

Michael Oberdick owns two small gadget repair shops in northwestern Ohio. He and his technicians spend their days at iOutlet replacing busted screens, repairing battered motherboards, and generally making life easier for people who've done something stupid with their gadgets. He found this job far easier just five years ago, when he started repairing phones for friends. Back then, anyone with basic tools, a little patience, and an instruction manual could fix just about anything. But these days, performing all but the most basic repairs requires specialized tools and knowledge that companies like Apple and Samsung guard jealously.