While the economy has shaken worldwide due to COVID-19 pandemic, the demand for customer support is at an all-time high. B2B companies are somewhat better off, but only for now. Today's consumer sentiment will become tomorrow's enterprise sentiment. Sales strategies have to be reimagined for a world where travel and meetings are off the table. Customer support is hard to be redesigned to be not dependent on people coming to call-centres.
Mar-25-2020, 17:37:38 GMT