Manufacturers increasingly recognize that a focus on post-sales services can drive significant revenue. From tightening processes in entitlement management to building new long-tail service solutions, aftermarket service for manufacturers is growing in importance. Key to this transformation is technology to power service operations, processes, and people. With the advances in cloud-based service solutions, manufacturers finally have viable, robust options for their complex environments. Manufacturers face dual challenges in delivering support, as they must manage both inbound contact centers and mobile, onsite field teams.
Aug-6-2017, 03:55:08 GMT