Amazon wants to minimize the impediments its customers face in using its services. A new tool for Alexa skills that is described in Amazon's developer blog enables the smart voice assistant to answer customers' natural language questions. Soon users won't need to query using the prescribed "Alexa-speak." The company's goal is to make Alexa friction-free. Similar to one-click ordering, Amazon Prime, and Amazon Go, removing barriers to customer interaction with Alexa will encourage more engagement.
Jun-1-2018, 18:51:33 GMT