As AI progresses, keep humanity, humility in mind - Albuquerque Journal

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When my business partner and I launched our company in the mid-1990s, we debated whether to install an automated phone system. It seemed to be the wave of the future, and we were intrigued by the prospect of it saving us the expense of hiring a receptionist. We eventually decided against it because of the frustrations we'd experienced on the other end of such systems. As a startup, the last thing we wanted to do is frustrate our clients and vendors by making them use a complicated telephone tree. In some circumstances, there's just nothing that can replace a human being.