The AIOps Catalyst team's work has resulted in a new collaborative workstream focused around the topic within TM Forum. Artificial intelligence (AI) offers huge opportunities for communications service providers (CSPs) to do things better, faster and cheaper. In fact, they have no choice but to introduce AI into operations and business processes due to growing complexity and the sheer volume of data and transactions. However, as well as delivering huge benefits, the introduction of AI also creates new challenges relating to the management of services and processes. A TM Forum Catalyst team is taking a two-pronged approach, tackling both these areas simultaneously to ensure CSPs – and their customers – reap the rewards of AI.