The role of machine learning in optimizing customer experiences - Knexus


Companies are able to save costs by tagging their content & other data using machine learning. Machine learning can understand your content automatically by either reading the text, image recognition & video processing capabilities. Forrester research found that 77% of consumers in the United States suggested that valuing their time is the most important aspect of the brands interaction with them. Machine learning allows you to understand the user/customer intent, and serve personalized actions at the precise time your customer expects. This creates a distinct experience (for your audience) that values customer's time and thereby increasing loyalty & engagement.