Artificial Intelligence is currently being deployed in customer service to both augment and replace human agents – with the primary goals of improving the customer experience and reducing human customer service costs. While the technology is not yet able to perform all the tasks a human customer service representative could, many consumer requests are very simple ask that sometimes be handled by current AI technologies without human input. In this article we'll shed light on the current trends and use-cases that business leaders should be considering today. We've broken this article on AI for customer service into the following four sections: According to the Bureau of Labor Statistics there were just over 2.7 million Americans employed as customer service representatives with a mean wage of $35,170. Any technology that could improve the efficiency of customer service representatives or make some of these positions redundant would potentially produce significant business savings.
Mar-8-2018, 06:51:13 GMT