Teleperformance Launches Sophisticated AI-Powered Chat Bots with Capabilities in 35 Languages


Teleperformance (Paris:RCF), the worldwide leader in outsourced omnichannel customer experience management, today announced the launch of its chat bot (artificial intelligence) technology, increasing its portfolio of services. The new solution was leveraged by a strategic partnership with Artificial Solutions, a technology leader in artificial intelligence and Natural Language Interaction (NLI). Teleperformance provides services in 265 languages and will initially provide artificial intelligence services in 35 languages, using sophisticated chat bots with state-of-the-art natural language understanding and intelligence capabilities. The chat bots can assist customers in factual inquiries by offering automated customer services in natural written language. Teleperformance has developed a distinctive capability of blending chat bots with live support to make the process of addressing customer inquiries seamless, personalized and efficient.