How Will People Bank in the Future?


It wasn't so long ago that all banking was done in a branch, by phone, via an envelope or at an ATM. Then came the personal computer, and online banking became popular because of its convenience and ability to track balances, which used to require a branch visit and updating a passbook. Today, most transactional banking is done on mobile devices. The smartphone's dominance in banking and of consumers' communication, social, entertainment, health, shopping, scheduling and research lives is the perfect example of digital integration done right. Today's smartphone replaces separate music players, cameras, game consoles, fitness trackers, personal digital assistants and a phone.

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