But, technical challenges pop up. Yamazaki decided to use Clara specifically because it's an assistant that combines machine learning and human expertise. When the A.I. assistant can't decipher tricky language in an email, she automatically sends the email over to a human staffer. Clara has been known to make mistakes, such as accidentally scheduling meetings over the weekend, causing clients to email the bot directly and advising her not to work so hard or to enjoy the weekend. Yamazaki says that A.I. is far from perfect and is wary about it.
Dec-28-2018, 15:13:17 GMT