Artificial Intelligence (AI) may seem like a futuristic concept, but its uses are spreading like wildfire. Garnering worldwide momentum and adoption, AI is on the path to becoming the new electricity – an innovation that customer service teams need and can't operate without. From transforming customer engagement to hitting targeted business goals, AI is proving it's not the technology of the future but rather the technology of today. As our world continues to be engrossed in the exponential gains it will deliver, learn how your business can amplify customer service by leveraging AI in a way that makes the lives of consumers and employees better. AI helps customer service teams further distinguish themselves from competitors in today's highly-saturated marketplace by leveraging new customer data to deliver more personalized customer interactions.