Cécile Wendling also led a roundtable on governance tools for responsible AI during the conference organized by Impact AI on AXA's Java site on January 25, 2019. Artificial intelligence will impact insurance in several ways. First of all, it can help change the way insurance companies interact with customers and improve the customer experience. Take the example of damage occurring overnight during a major disaster. At a time when a traditional call center may be closed or busy, we can now imagine customers contacting a chat bot or voice bot to get instructions on the first steps to take in case of damage.