Lenovo taps IBM's cognitive and blockchain tools to improve customer service

ZDNet 

Lenovo is turning to its longstanding partnership with IBM to improve its customer service with blockchain and AI-powered tools. Under the new, multi-year agreement, Lenovo will use IBM's tools to assist customer service agents and technicians within the Data Center Group -- supporting Lenovo's ThinkSystem and ThinkAgile platforms. What is AI? Everything you need to know about Artificial Intelligence Lenovo's relationship with IBM dates back to 2005, when the Chinese tech firm acquired IBM's PC business. In 2014, Lenovo purchased IBM's x86 server business. Last year, Lenovo signed a $240 million deal with IBM to improve the customer service experience within its PC division.