An Australian Communications and Media Authority (ACMA) investigation into Triple Zero emergency call services has found that Telstra breached the rule to ensure all 000 calls on its network are carried to emergency call operators. According to the ACMA, Telstra failed to deliver 1,433 calls to the emergency service operator on May 4 due to a network outage, breaching s22 of the Telecommunications (Emergency Call Service) Determination 2009 and the Telecommunications (Consumer Protection and Service Standards) Act 1999. The outage had been caused by fire damage to fibre cables, causing mobile voice connection interruptions across New South Wales, Victoria, South Australia, and Queensland for a period of around nine hours. The Department of Communications added that on May 26, "an unusual volume of calls were unintentionally directed from another carrier's network to Triple Zero, causing congestion". Calling the outage "complex and unprecedented", Telstra executive director of Regulatory Affairs Jane van Beelen said in a blog post on Monday that the telco carried out its own investigation too.
Oct-22-2018, 03:52:56 GMT