A Six-Minute Breakdown of Gartner's Top Conversational AI Platforms

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Choosing a conversational AI platform is a daunting task with a lot of noise and hyperbole surrounding it. Tools for designing and deploying conversational AI applications are getting easier and better, and some have focused their design around user experience. We took our best shot at evaluating and summarizing the list of top platforms that Gartner Research included in their 2019 Market Guide for Conversational Platforms. Gartner evaluated over 1,000 platforms and widdled the market down to 20 top platforms in 2018. In 2019, Gartner narrowed their list to 16 platforms, noting that the majority of today's market is "very simple platforms using modified open-source components to deliver simple question and answer chatbots."