Human or Bot? Three Reasons AI-powered Chatbots Are Changing the Face of CX

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Chatty Cathy or loquacious bot? That's the question stumping more than a quarter of consumers as AI-powered chatbots rise the ranks at many organizations. Research from Gartner predicts that by 2022, 85% of customer service interactions will be powered by chatbots, and that the average person will h...