There's More to Digital Transformation Than Automation

#artificialintelligence 

At a recent conference, Tracy Fleming from Avaya touched on both "digital transformation" and "automation." But in terms of helping IT make better technology decisions, there's more to consider. Not only must they be properly understood at face value, but also for setting broader strategy around new technology adoption. Making these plans should always be closely tied to business objectives, and that's actually where the difficulties lie. I've written before about how amorphous the term "digital transformation" can be, and the conversation easily gets muddier when loosely connecting it similarly amorphous terms like "cloud" and "Unified Communications."

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