We are living in interesting times, where digital assistants schedule meetings, chatbots work alongside humans as teaching assistants, and your suitcase can now become self driving luggage as showcased at CES, 2018. The implications are just starting to be felt in the workplace. In 2017, I wrote about how The Employee Experience is the Future of Work. Now, as we enter 2018, the next journey for HR leaders will be to leverage artificial intelligence combined with human intelligence and create a more personalized employee experience. As we increase our personal usage of chatbots (defined as software which provides an automated, yet personalized, conversation between itself and human users), employees will soon interact with them in the workplace as well.
Jun-16-2019, 23:39:10 GMT