Where the Rubber Meets the Road: Implementing AI in Commercial Insurance


A few weeks ago, I had the opportunity to demo Chisel AI's Submission Triage and Policy Check solutions at Digital Insurance's Dig In conference in Austin. In speaking with commercial insurance brokers and carriers at the event, a common theme was how to get artificial intelligence implemented. Insurers understand the necessity of innovation in their industry and are excited about the potential benefits of AI in streamlining workflows and improving the digital customer experience. But they have valid questions about how to deploy an AI solution in production, and what a successful AI rollout looks like in the real world. According to a new report conducted by CompTIA, a mere 19 percent of companies say that they have expert knowledge around AI.